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Annual Water Quality Report

526 Cullman RD - Arab, AL 35016

 (256) 586-3159


Customer Service

Our job at Arab Water Works is service. Regardless of a particular job assignment we are working one goal, that of supplying our customers with prompt, dependable water service in a courteous manner. Many details become a part of our efforts, but all of them are aimed at one objective - that of being an efficient service organization for the people of Arab and the Brindlee Mountain Area.
 
Arab Water Works
526 Cullman Road
Arab, AL 35016

(256) 586-3159

 

Establishing New Service

All customers requesting new water service must apply in person at the Arab Water Works office.
 
If the service location has a meter in place, prior to the service being turned on the customer must:
-Complete an application for service
-Pay a non-refundable service fee
-Pay any outstanding balance due to Arab Water Works
 
A non-refundable service fee is required for each service connection.  The amount of the service fee will be determined according to the following schedule.
 
Non-Refundable Service Fees
Meters less than 2"                                       $60
2" Meter                                                       $600
Restaurants/Car Washes/Trailer Parks           $300
Poultry Farms/ Hotels & Motels                     $600
Meters greater than 2"                                   10% of
each monthly bill for 20 months


If the service location does not already have a meter in place, in addition to the above requirements the customer must pay a tie-on fee. The amount of the tie-on fee will be determined according to the following schedule.

- 3/4" meter $535.00
- 1" meter $665.00
- 2" Meter $1,100.00
- Above 2" meter total cost of meter and material plus the current hourly rate for backhoe service and labor.
The customer must furnish a backflow preventer on any meter larger than 1"

 

Termination of Service

When a customer requests a termination of service, he/she must notify Arab Water Works. Upon notification, Arab Works will complete a disconnect order, turn off the meter, and take a final meter reading. A final bill will be generated during the customer's normal billing cycle.

 
Minimum Bills
The amount of the minimum bill is based on meter size.
3/4" meter 0 - 2,000 gallons 9.30
1" meter 0 - 8,000 gallons 26.76
2" meter 0 - 25,000 gallons 72.59
3" meter 0 - 50,000 gallons 138.34
4" meter 0 - 90,000 gallons 236.34

Utility tax of 4% is added to the water charges on each account.

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